Delivery & refund policy

Last updated 7 November 2026.

Where we deliver

Orders are currently delivered in the Maldives only, by hand at Velana International Airport, at the meeting point you choose at checkout. For delivery outside the Maldives, please email [email protected] before ordering.

When to order

Please order at least 48 hours before your flight, so we have time to engrave your tag. We will message you on WhatsApp to confirm the handover time.

Payment

All prices are in US dollars. Payment is taken in advance by card through Bank of Maldives.

Cancellations and refunds

You can cancel for a full refund until we start engraving your tag. Engraved tags are personalised with your name and tag code, so they can't be refunded once engraved, unless they are faulty.

If an item arrives damaged or engraved incorrectly, tell us at the handover or within 7 days and we will replace it free of charge.

Missed handover

If we can't meet you at the airport because of a change you didn't tell us about, email [email protected]. We can arrange another handover time or a delivery in Malé or Hulhumalé; an extra delivery fee may apply.

Refund method

Approved refunds are returned to the card used for payment. The time it takes to appear depends on your bank.